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Total Quality Management (TQM)

Total quality management is a management system for a client focused organization that involves all employee in continual improvement of all aspects of the organization. TQM uses strategy, data, and effective communication to integrate the quality principles into the culture and activities of the organization.

Total Quality Management (TQM) refers to management methods used to enhance quality and productivity in business organizations. TQM is a comprehensive management approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients.

TQM is only one of many acronyms used to label management systems that focus on quality. Other acronyms include CQI (continuous quality improvement), SQC (statistical quality control), QFD (quality function deployment), QIDW (quality in daily work), TQC (total quality control), etc. Like many of these other systems, TQM offers a framework for implementing effective quality and productivity initiatives that can growth the profitability and competitiveness of organizations.

Principles of TQM

TQM can be defined as the management of initiatives and processes that are aimed at achieving the delivery of quality products and services. A number of key principles can be identified in defining TQM, including:

  • Executive Management – Top management should act as the main driver for TQM and create an environment that confirms its success.
  • Training – Employees should receive regular training on the methods and concepts of quality.
  • Customer Focus – Progresses in quality should improve customer satisfaction.
  • Decision Making – Quality decisions should be made based on measurements.
  • Methodology and Tools – Use of appropriate methodology and tools ensures that non-conformance incidents are identified, measured and responded to consistently.
  • Continuous Improvement – Companies should continuously work towards improving manufacturing and quality processes.
  • Company Culture – The culture of the company should aim at developing employees ability to work together to increase quality.
  • Employee Involvement – Employees should be encouraged to be pro-active in identifying and addressing quality related problems.

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